We believe! with Maison Aroma your life will be brightest!
Who We Are
We are an independent online retail business operating through the website maisonaroma.net. Our objective is to provide a transparent, customer-friendly shopping experience with clear information about the seller, product categories, delivery terms, payment methods, return rights and support channels. We do not operate as an anonymous marketplace. The company identified below is responsible for the operation of the website and for the sale of products offered through it, unless a specific product page or checkout notice states otherwise.
Our Retail Approach
Our website is designed as a curated online store. This means that we aim to present a focused selection of products rather than an unlimited catalogue of unrelated items. We believe customers should be able to understand what they are buying, who they are buying from, how delivery works, which rules apply to returns and how to contact support if something goes wrong.
What this means in practice
Products selected for home ambience, interior styling, gifting and everyday fragrance rituals.
- A focus on presentation, scent profile, packaging, product format and suitability for household use.
- Clear product descriptions that separate fragrance impressions from practical information such as size, format, ingredients or usage instructions where available.
- A retail structure that gives customers transparent company details, delivery terms, return rules and support channels before purchase.
Customer Trust and Transparency
Product Information Standards
We aim to make product information accurate and useful. Product pages may include details such as product type, size, colour, material, format, packaging, intended use, care requirements, safety information, supplier or manufacturer details where available, and any relevant restrictions. Product images may be lifestyle images, reference images or supplier-provided images. The exact product characteristics are those stated in the product description, order confirmation and product packaging or labels where applicable.
Category-specific standards
We present home fragrance products for ambience and lifestyle use only, not as medical, therapeutic or health products.
- Candles, diffusers and fragrance liquids require responsible handling, safe placement and attention to manufacturer instructions.
- Customers should keep fragrance products away from children, pets, heat-sensitive surfaces, open flames where inappropriate, fabrics, eyes and skin unless the product is specifically designed for such contact.
- For fragrance-sensitive households, customers should review the product description and use products carefully in ventilated spaces.
Independent Retailer Status
We operate as an independent retailer. References to third-party brands, manufacturers, suppliers, product names, collections, marks, logos, images or descriptions are used for product identification and customer information. Unless expressly stated in writing, such references do not mean that the website is an official store, official distributor, authorised boutique, franchise, agency, partner or representative of any third-party brand.
Maison Aroma is an independent retailer. Product names, fragrance descriptions, supplier names or third-party brand references are used for identification and product information only unless a direct official relationship is clearly stated.
Responsible Commerce
We try to avoid misleading, exaggerated or unsupported claims. Products are offered for their ordinary retail purpose according to their category. We do not present ordinary consumer goods as medical, therapeutic, protective, certified safety or regulated professional products unless this is specifically supported by the relevant product information. Customers should always read product descriptions, instructions, warnings, labels and care information before use.
For product-specific safety and usage information, customers should also review the dedicated Home Fragrance Safety & Usage Guidelines page and the information shown on the relevant product page.
Delivery Philosophy
We primarily serve customers in Europe. Selected international or non-EU delivery may be available depending on product category, courier availability, checkout configuration, customs requirements and practical shipping restrictions. International delivery availability does not mean that every product can be shipped to every destination. Final availability, cost and timing may be confirmed during checkout or by customer support.
Where delivery to selected international destinations is available, customers may be responsible for import duties, taxes, customs processing, local delivery procedures or other destination-specific requirements unless the checkout or policy page states otherwise. We do not publicly position international delivery as universal or guaranteed for every product.
Support and Complaints
Customers can contact us using the email address listed on this page. We aim to handle questions, order issues, delivery problems, damaged goods reports, return requests and complaints in a clear and professional manner. Where we need additional information, we may ask for order numbers, photographs, packaging evidence, delivery tracking details or other information required to investigate the matter properly.
Support email: info@maisonaroma.net
How This Page Relates to Our Legal Pages
This About Us page is intended to explain the identity, retail approach and customer-service philosophy of the store. It should be read together with our Terms & Conditions, Delivery & Payment Policy, Returns & Refunds Policy, Privacy Policy, Cookie Policy, Product Safety & Compliance page and any product-specific notices shown during checkout or on product pages.
Returns and Customer Expectations
We want customers to make informed purchases. Product descriptions, size information, care details, safety notes and delivery information should be reviewed before placing an order. If a customer is unsure about a product, they may contact us before purchase using info@maisonaroma.net.
For safety, hygiene and quality reasons, opened, used, partially consumed or damaged candles, diffusers, fragrance liquids and room sprays may not be suitable for return unless the product is faulty or the customer has a statutory right that applies.
Our Returns & Refunds Policy explains the applicable return process, statutory withdrawal rights where available, exclusions, condition requirements, damage reporting process and refund timing. The About Us page is not intended to replace the Returns & Refunds Policy.
Why Customers Choose Us
- A curated approach to home fragrance rather than a generic household goods catalogue.
- Clear distinction between ambience/lifestyle claims and practical product information.
- Responsible safety guidance for candles, diffusers and fragrance liquids.
- EU-first delivery with selected international availability only where courier, customs and product restrictions allow.
Company Information
Maison Aroma is operated by Lumio Capital Limited, registered in Ireland. The registered company details are provided above and may also appear in the website footer, Contact & Company Information page, Legal Notice / Imprint page, Terms & Conditions and checkout documents.
Customers should use the contact email listed above for order-related questions, returns, complaints, product questions, delivery issues and privacy enquiries. We may need to verify the order number or customer identity before discussing order-specific details.
Our Commitment
Maison Aroma is built around a simple commitment: a customer should be able to understand the store, the seller, the product category, the order process and the applicable policies before completing a purchase. We aim to operate with clear information, responsible product presentation and a professional customer-care process.
This page may be updated from time to time to reflect changes in our product range, delivery coverage, company information, policies or customer-service process. The latest version published on the website applies unless otherwise required by applicable law.