FAQ
This FAQ is intended to answer common customer questions about Maison Aroma, orders, delivery, returns and home fragrance products.
Who operates this website?
maisonaroma.net is operated by Lumio Capital Limited, Company number 719104, registered at 77 Lower Camden Street, Dublin, D02XE80, Ireland.
How can I contact customer support?
Contact info@maisonaroma.net. Please include your order number and the email address used for the order.
Where do you deliver?
We primarily serve customers within the European Union. Selected international destinations may be available at checkout depending on product type, courier availability and customs requirements.
Why is my country not available at checkout?
A destination may be unavailable because of courier limitations, product restrictions, customs requirements, payment-provider settings or temporary operational limitations.
Which payment methods do you accept?
Available payment methods are displayed at checkout and may include cards, wallet payments, bank payment methods or other supported options.
When is my order accepted?
An order is accepted when we confirm it or make it available for dispatch. We may cancel or refund an order if a product is unavailable, incorrectly priced, restricted for delivery or flagged by payment/security checks.
Can I change my delivery address after ordering?
Contact support as quickly as possible. Address changes may not be possible after the order has been processed or handed to the courier.
How do I start a return?
Email info@maisonaroma.net with your order number, the product you want to return and the reason for return. Wait for instructions before sending goods back.
Do I have a 14-day withdrawal right?
Where applicable consumer law grants this right, consumers may withdraw from an online purchase within 14 days after receiving the goods, subject to exceptions and product-specific restrictions.
Who pays return shipping?
Unless the product is defective, damaged or incorrectly supplied, the customer may be responsible for return shipping costs where permitted by law.
What if my item arrives damaged?
Keep the product and packaging, take photos and contact support promptly with your order number.
Are product photos exact?
Photos are intended to represent products clearly, but colour, packaging, texture, finish and scale may vary due to screen settings, photography and supplier changes.
Can all candles and diffusers be shipped internationally?
No. Some candles, liquids, sprays or refills may be restricted by courier, customs or air transport rules. Delivery availability is confirmed at checkout.
Can I return an opened diffuser or used candle?
Opened, used or unsealed fragrance products may be restricted from return for safety, hygiene and quality-control reasons unless defective or incorrectly supplied.
Do your products have therapeutic effects?
No. Product descriptions describe scent impression and ambience only. The products are not sold as medicines, therapies or health products unless expressly stated.